Operations in Taxi Transport



  
  
 
 
  • Training
16/10/2018
Add to Calendar
18/10/2018
Dubai
  • United Arab Emirates

About: 

Objectives of the course

  • Broaden your knowledge on institutional and regulatory framework of taxi transport
  • Gain a deeper understanding of the contractual relationships between authorities and operators
  • Discuss and apply during workshops the lessons learnt from these models of organisation : success factors and limitations
  • Have a better understanding of the implementation of the different taxi operation business models
  • Provide participants with fundamental knowledge on the importance of a well regulated taxi transport system, and introducing them to key contracting models
     
  • Present basic definitions and concepts related to the organisation and regulation of taxi transport services, and illustrate them with international examples of best practices
     
     
  • Gain a good understanding of contract management through international best practices
     
  • Allow exchange of knowledge by tapping on UITP’s international expertise  and ‘on the ground’ operational experience of others professionals
     
  • Provide a conducive platform for networking opportunities and interaction amongst participants
     
  • Discuss lessons learnt from these models of organisation: success factors, challenges and limitations

Speakers: 

Programme: 

Day 1

8.30-9.00

Opening speech by Local host

Introduction to Programme

Ice Breaking Activity

Knowledge Test

 

9.00-10.00 Main Aspects of Taxi Operations

 

10.00 – 10. 30 Coffee Break

 

10.30 – 12.00 Taxi Fleet & Supply Management

 

 

12.00 – 13.00 Lunch

 

13.00 -14.30 Taxi Drivers Managements

 

 

14.30-15.30 Taxi Lab: Operations of Taxi Transport

 

 

Day 2

 

8.30 – 10.00 Call, Dispatch Centre and Mobile App Management

 

10.00 – 10.30 Coffee break

 

10.30 – 12.00 Innovations in Taxi Operations

 

 

12.00 – 13. 00 Lunch

 

13.00 – 14.30 Service Excellence, Quality Management and KPIs in Taxi Transport

 

14:30-15:30 Taxi Lab: Operations of Taxi Transport

  • Taxi Supply Management

  • Taxis per capita

  • Taxi Utilisation

  • Taxi Availability

  • Taxi Asset Management

  • Requirements to become driver

  • Driver Recruitment

  • Driver Training & Licensing

  • Driver Performance Management

  • Driver Rights & Legal Regulations

  • Technology

  • Integration with Other Modes: Public Transport

  • Vehicles & Innovative Design

  • Environmental Sustainability & Electric Taxis

  • Safety & Security, Accident Preventation

  • Accessibility

  • Current Trends and Changing Customer Experiences

  • Creating end to end Customer Experience

  • Service Quality Loop for Taxis

  • International Taxi Service Quality Systems: EN 13816, TX-KEUR, Finnish, Japanese etc systems

  • KPIs, Monitoring and Measurement of Taxi Service Quality

  • Lost & Found, Complaint Management System

 

Day 3

 

 

8.30 – 10.00 Impact of Transport Network Companies (E-Hailing Apps) and Recent Innovations to Taxi Transport Operations

 

  • Key Issues in of Transport Network Comapnies

  • Regulatory practices from different countries

  • Impact on Urban Mobility

  • Integration with Taxis

  • Lessons Learnt

  • Mobility as a Service

  • Driverless Future

 

10.00 – 10. 30 Coffee break

 

10.30-12.00 Taxi Lab: Operations of Taxi Transport

 

12.00 – 13.00

 

  • Wrap Up and closing speech by local host

  • Post Training Knowledge Test

  • Certificate Ceremony

 

13.00 – 14.00 Lunch

Registration: 

 

5% VAT excluded

Until 15/08/2018

After 15/08/2018

Member

1210 €

1610 €

Member « developing nations »*

885 €

1175 €

Non-member

1635 €

2170 €

Non-member « developing nations »*

1095 €

1465 €

Group UITP Member (4 or +)

1130 €

Group UITP Member (4 or +) « developing nations »*

830 €

Group UITP non Member (4 or +)

1520 €

Group UITP non Member (4 or +) « developing nations »*

1020 €

* Participants from developing nations benefit from a special discount. Check here the list of eligible countries.

 

Please register online or contact : Dure.shewar@uitp.org

Participation fees include:

  • Training instruction
  • Lunches and coffee breaks
  • All training documents: Binder including all presentations and supporting documents; Access to all training material via UITP's electronic library Mobi+ (after the training)

Groups generally consist of 25 participants and are limited to about 30 in order to increase the learning experience and interaction during the programme. Places allocated on a first-come, first-served basis.

Practical information: 

Venue: Sharjah Taxi Headoffice

Accomadation:

We have negotatietd rates with Flora Inn Hotel Airport Road Dubai and pick drop from the hotel to training venue will be provided.

Daily Rate Per Room

  Superior Room: AED 285/- SGL BB (Suite: AED 380/-) + AED 15/- TD

contact

 nadia.waqas@florahospitality.com , please mention code:UITPEvent

 

Speakers: 

Partners: