- Service suspension: none
- Reduced operations: March 21- present
- Ridership: ca. 90% drop
- Precautionary measures:
- Mandatory face masks
- Max. train occupancy of 100 persons
- Standing passengers not allowed
- Disinfection of trains every 80mins
- Disinfection of platforms every hour
The Moroccan authorities announced a state of public health emergency on 20 March. The authorities in the economic capital, Casablanca, undertook several financial measures to maintain public transport operation amidst the almost complete loss of ridership (ca. 90% reduction). Based on the guidelines of the special fund for urban and interurban transport reforms set up by the Ministry of Interior and the Ministry of Finance and Economics in 2014, the operating deficit of tram line 1 was covered by the fund and that of line 2 by the City of Casablanca.
Casa Transports, the organizing authority for transport in Casablanca and RATP Dev Casablanca, operator of the Casablanca tram, also started implementing precautionary measures early on, such as disinfecting the trains every 80 minutes, and the stations including the turnstiles and ticket vending machines every hour by a dedicated sanitary team.
Passengers were also informed that traveling is now only possible for seated passengers to ensure new physical distancing guidelines. Operating hours and train frequency were adjusted in alignment with a 7:00 PM – 5:00 AM curfew ensuring the safe transport of passengers and avoiding peak hour congestion. This was enforced by limiting the train capacity to 100 passengers per train during peak hours. An agent aboard also ensures passengers wear masks and adhere to the new safety guidelines. Audiovisual communication in the stations and trains make sure passengers are aware of these new guidelines to ensure the safe operation of public transport.